Cancellation and refunds
Simple, fair rules: cancel any time, and get your money back if Ruqelo Mastery is not right for you.
Cancel any time
Cancel from your profile under Manage billing. Your plan stays active until the end of the period you paid for; then your account moves to the Free Preview and your data is kept.
14-day money-back guarantee
If you are not satisfied, request a full refund within 14 days of your first payment for a plan. This applies once per account. Where consumer law gives you more rights, those rights apply.
Annual plans
Annual plans have the same 14-day guarantee. After 14 days the remaining months are not refunded, but you keep access until the end of the year you paid for.
Promotions
Promotion-code discounts apply to the payments stated in the offer. A refund is always for the amount you actually paid.
How to request a refund
Contact Ruqelo LLC from the email address on your account. Approved refunds go back to your original payment method, usually within 5 to 10 business days.