All tracks
Performance track
Communication
Make every message land the first time.
6 chapters38 minPractised in Communicate
What you will be able to do
You lead with the point, listen so people feel heard, handle difficult conversations with composure and persuade with integrity.
Chapters
- 1Lead with the bottom lineBusy listeners decide in seconds whether to pay attention. Putting your conclusion or request first respects their time and makes everything after it easier to follow.6 min
- 2Active listeningListening well is an active skill. When people feel understood, they share more, resist less and trust your conclusions.6 min
- 3Difficult conversationsDifficult conversations go better when you separate facts from interpretations, describe impact without blame and work towards a shared next step.7 min
- 4Persuasion with integrityPersuasion is helping people see why a choice serves their interests. It works best when it is honest, specific and framed around what the audience cares about.7 min
- 5Clear written messagesWritten messages are read quickly and often only once. Short, structured writing with a clear request saves time for everyone and prevents misunderstandings.6 min
- 6Running effective meetingsMeetings cost the time of everyone in the room. A clear purpose, a short agenda and recorded decisions turn meetings from status updates into progress.6 min